Covid-19 Advice.

For those who have not been in touch with us before.

If you’re already claiming Universal Credit (or another form of benefits)

  • Check your account online to ensure nothing has changed. You may also be able to claim additional money if you’ve been affected by coronavirus.

  • Check here on the Citizens Advice website.Universal Credit Appointments at job centres are suspended but check your journal and to-do lists in your online account and call them on 0800 328 5644 if there are any problems.

If you are not currently on Universal Credit and need to apply

  • For new claims their are no face to face interviews, but you may be contacted for a phone appointment.

  • You can apply online here for a new Universal Credit claimFor more information and help applying, Citizens Advice run a “Help to Claim” service, details can be found here.

  • If you are struggling with your bills due to the impact of Coronavirus see here for more help.

If you are worried that you may become homeless

If you live in Elmbridge and have worries about becoming homeless you can call us on 01372 477 167 or email us, we are here to help.